For Customer

The SAP C/4HANA Customer Service module provides an easy way to resolve client problems quickly and deliver highly personalized client service with improved client satisfaction and increased revenue. When a client logs to an e-commerce website and gets a weak client service, it can result clients moving to other websites without completing the order.
SAP C/4HANA Customer Service module provides Customer Service Agents with an easier and quicker access to information that they can use to resolve client queries. A CSA module can also be used by agents to place a new order, modify previously placed orders, placing partial orders, make payment, cancel payment, raise return requests and even to process order refunds for clients. The CSA (client service associate) module also assists the clients by providing an option to the CSA to manage client profiles and their personal information in their account for e-commerce shopping.

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